Privacy Policy

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BioTech Careers Insider Ltd

Last updated: Jan 2026

BioTech Careers Insider Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you engage with our services or interact with us online.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company name: BioTech Careers Insider Ltd
Registered address: 483 Green Lanes, London, N13 4BS, United Kingdom
Contact email: chrissie@biotechcareersinsider.com

For the purposes of data protection law, BioTech Careers Insider Ltd is the data controller.

This Privacy Policy applies to personal data collected in connection with:

• One-to-one career coaching
• CV and LinkedIn profile reviews
• Interview coaching
• Group programmes or workshops
• Digital products (templates, guides and courses)
• Marketing communications and mailing lists
   

We primarily work with individuals. Where services are provided to corporate clients (for example, employer-sponsored coaching), this Privacy Policy applies unless a separate data agreement is provided.

We collect only the personal data necessary to deliver our services and operate our business.

• Name
• Email address
• Phone number
• Country of residence
   

b) Professional and career data

• Job title
• CVs and employment history
• LinkedIn profile URLs
• Interview feedback
• Coaching-related notes and action points
   

• Emails
• Written feedback
• Messages and voice notes sent via WhatsApp
   

We do not record coaching calls or sessions.

When you visit our website or submit a form, we may automatically collect limited technical information such as:

• IP address
• Browser type and device information
• Date and time of access
   

This data is used for website functionality, analytics and security only.

We do not intentionally collect special category personal data (such as health information).

If you voluntarily share information relating to neurodiversity, ethnicity or disability during coaching, this will be treated confidentially and processed only where necessary for service delivery, in accordance with UK GDPR.

We collect personal data through:

• Website contact, waitlist and registration forms
• Booking systems
• Email enquiries
• Discovery calls and coaching sessions (notes only)
• File uploads (such as CVs)
• Direct communication by email, phone or WhatsApp
   

We use your personal data to:

• Deliver career coaching and related services
• Communicate with you about sessions, resources and programme delivery
• Provide feedback on CVs, interviews and career strategy
• Manage our business operations and records
• Send marketing or newsletter communications where you have opted in
   

Under UK GDPR, we process your personal data on the following lawful bases:

• Contract – where processing is necessary to deliver services you have requested
• Legitimate interests – for business administration and service improvement
• Consent – for marketing communications and mailing lists
   

You may withdraw your consent to marketing at any time by using the unsubscribe link in our emails or contacting us directly.

If you opt in, we may send you emails about our services, content, or upcoming programmes.

You will only receive marketing communications where you have given explicit consent.

You can unsubscribe at any time using the link provided in our emails.

We use trusted third-party service providers to support our business operations. Your personal data may be processed by:

• Zoho (CRM, ATS, forms, email campaigns and social tools)
• GoDaddy (website hosting)
• Xero (accounting software)
• Business banking provider
   

Payment processing:
Where payment providers  are used, payments are processed securely by the provider and we do not store full payment card details.
 

All third-party providers are required to process personal data securely and in accordance with applicable data protection laws. Where possible, data is stored within the UK or EEA or protected by appropriate safeguards.

We retain personal data only for as long as necessary:

• Enquiry data (non-clients): 12 months
• Client data (coaching records and communications): 2 years after last engagement
• CVs of non-clients: 12 months
   

Data required for legal, accounting or tax purposes may be retained for longer where required by law.

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request data portability
   

To exercise your rights, please contact:
chrissie@biotechcareersinsider.com

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://www.ico.org.uk

Our services are intended for adults only. We do not knowingly collect personal data from anyone under the age of 18.

We take appropriate technical and organisational measures to protect personal data, including access controls and secure systems. Only authorised individuals can access client information.

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date shown at the top.